🚚 Shipping Information

NG Delivery Options

We offer the following delivery options for addresses within Nigeria:

International Shipping

We ship to most European countries. International delivery times and costs vary by destination and are calculated at checkout.

• European Delivery: 5-10 business days
• Shipping Cost: Calculated at checkout based on weight and destination
• Customs & Duties: International orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient.

Order Processing

Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). Orders placed after 2PM will be processed the next business day. During peak periods (holiday sales, promotions), processing may take slightly longer, and we will notify you of any delays.

Order Tracking

All orders include tracking information. Once your order is dispatched, you will receive an email with:

• Tracking number and carrier information.
• Link to track your package in real-time.
• Estimated delivery date.

You can also track your order by logging into your account on our website.

Shipping Restrictions

• We currently ship to addresses within the UK and selected European countries only.
• We cannot ship to PO boxes or military APO/FPO addresses.
• Signature may be required for delivery on orders over #500,000.
• Age verification may be required for certain products (e.g., accessories with batteries).

Missing or Damaged Packages

If your package arrives damaged or doesn't arrive within the estimated delivery timeframe, please contact our support team within 48 hours of the expected delivery date. We will:

• Investigate the issue with the shipping carrier.
• Arrange a replacement or full refund if the package is confirmed lost or damaged.
• Provide updates throughout the process.

Christmas & Holiday Shipping

During peak holiday periods, we recommend placing orders early to ensure delivery before key dates. Check our homepage for holiday shipping cut-off dates and any seasonal schedule changes.