Find quick answers to common questions about our products, orders, shipping, and more.
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping details and payment information. We accept all major credit/debit cards, PayPal, and Apple Pay.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All payments are processed securely through SSL-encrypted connections.
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your full payment details on our servers.
You can modify or cancel your order within 1 hour of placing it. After that, the order may have already been processed for shipping. Please contact our support team as soon as possible if you need to make changes.
Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at wholesale@phonegear.thursday with your requirements and we'll provide a custom quote.
Standard UK delivery takes 2-4 business days. Next-day delivery is available for orders placed before 2PM Monday-Friday. International shipping typically takes 5-10 business days depending on the destination.
Standard NG delivery is free on orders over #1,000,000. Orders under #1,000,000 are charged a flat #5,000. Express delivery is #10,000. International shipping rates vary by destination and are calculated at checkout.
Yes, we ship across the UK and Europe. We are expanding to more regions soon. International shipping costs and delivery times are displayed at checkout based on your location.
Once your order is dispatched, you'll receive a confirmation email with a tracking number. You can use this number on our website or the carrier's website to track your delivery in real-time.
If your package arrives damaged or doesn't arrive at all, please contact our support team within 48 hours of delivery (or expected delivery date). We'll arrange a replacement or full refund.
We offer a 30-day return policy on all items. Products must be unused, in their original packaging, and returned within 30 days of delivery. Simply contact our support team to initiate a return.
Once we receive your returned item, we'll process the refund within 3-5 business days. The amount will be credited back to your original payment method. Your bank may take additional time to show the refund.
Yes, we offer exchanges for the same value or you can return for a refund and place a new order. Contact our support team to arrange an exchange. Exchanges are processed free of charge.
If the return is due to our error (wrong item, defective product), we'll cover the return shipping costs. For other reasons, the customer is responsible for return postage. We recommend using a tracked shipping service.
Yes! All our screen protectors come with a complete installation kit including cleaning wipes, dust removal stickers, and guide tools. We also provide video instructions for easy installation.
Most of our phone cases are compatible with wireless charging. Cases thicker than 3mm or those with metal components may interfere. Check the product description for wireless charging compatibility information.
Each product listing clearly states the compatible devices. If you're unsure, you can use our product finder tool or contact our support team who'll be happy to help you find the right accessory for your device.
Our tempered glass screen protectors have a 9H hardness rating, which is the highest level of scratch resistance available. They are tested against keys, coins, and other everyday items to ensure maximum protection.
All our products come with a 2-year warranty against manufacturing defects. This covers issues like bubbles forming under screen protectors, cases cracking spontaneously, or charging cables failing. Normal wear and tear is not covered.
Contact our support team with your order number and a description of the issue. If the problem is covered under warranty, we'll send a replacement free of charge with no need to return the defective item.
You can reach our UK-based support team by email at info@thursdaycommunication.com, by phone at +234 701 211 5042 (Mon-Fri, 9AM-6PM), or through our website's live chat. We typically respond within 24 hours.
Yes, if you're having trouble installing your screen protector or any other product, our support team can guide you through the process via video call or provide detailed written instructions.
We're here to help! Get in touch with our friendly support team.