At Thursday Communication Ltd (trading as TCL COMM), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing address, and payment information when you place an order.
- Account Information: Username, password, and order history if you create an account with us.
- Device Information: IP address, browser type, operating system, and device type when you browse our website.
- Usage Data: Pages visited, time spent on pages, click patterns, and referral sources.
- Communication Data: Records of your correspondence with our customer support team.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders, including sending order confirmations and shipping updates.
- To provide customer support and respond to your inquiries.
- To improve our website, products, and services based on your feedback and usage patterns.
- To send promotional emails and marketing communications (only with your explicit consent).
- To process payments and prevent fraudulent transactions.
- To comply with legal obligations and enforce our terms of service.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the Nigeria, our legal basis for collecting and using your personal information depends on the specific context. We typically process your information when:
- Contractual necessity: To fulfill orders and provide services you've requested.
- Consent: You have given us explicit permission for specific processing activities.
- Legitimate interests: Our business interests don't override your fundamental rights and freedoms.
- Legal obligation: We need to comply with applicable laws and regulations.
4. Data Protection & Security
We implement a variety of security measures to maintain the safety of your personal information:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- PCI-compliant payment processing through trusted third-party payment gateways.
- Regular security audits and vulnerability assessments.
- Restricted access to personal information to authorized personnel only.
- Secure data storage with industry-standard encryption protocols.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:
- Essential cookies: Required for the website to function properly, including shopping cart functionality.
- Analytics cookies: To understand how visitors interact with our website (e.g., Google Analytics).
- Marketing cookies: To deliver relevant advertisements and measure campaign effectiveness.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
6. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:
- Payment processors (Stripe, PayPal, Apple Pay)
- Shipping carriers (Royal Mail, DPD, UPS)
- Analytics providers (Google Analytics)
- Email marketing platforms (with your consent)
These third parties have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect your data.
7. Your Rights Under GDPR
If you are a resident of the UK or EEA, you have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data ("right to be forgotten").
- Right to restrict processing: Request limitation of how we use your data.
- Right to data portability: Request transfer of your data to another service provider.
- Right to object: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at privacy@phonegear.thursday. We will respond to your request within 30 days.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:
- Order information is retained for 6 years for tax and accounting purposes.
- Account information is retained until you request account deletion.
- Marketing data is retained until you unsubscribe or withdraw consent.
9. International Data Transfers
Your information may be transferred to and processed in countries outside the UK/EEA where our service providers operate. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@phonegear.thursday
- Phone: +234 701 211 5042
- Post: Thursday Communication Ltd, 42 Awolowo Road, Ikoyi, Lagos, Nigeria, Nigeria
- Data Protection Officer: dpo@phonegear.thursday
Thursday Communication Ltd is registered in Nigeria. RC Number: 1234567. Registered address: 42 Awolowo Road, Ikoyi, Lagos, Nigeria, Nigeria.